Position summary
Industry: FMCG & Supply Management
Job category: Retail Operations
Location: Cape Town
Contract: Permanent
Remuneration: Market Related
EE position: No
Introduction
Purpose: Responsible for the administrative functions within our Workflow Department. This includes the smooth running of the Comm Centre on a shift basis, with a strong focus on ensuring efficient order management, supporting the operational components of the Order to Cash (O2C) process and excellent customer service.
Job description
The Responsibilities include:
- Release operational reports as required by ensuring data accuracy and compliancy with internal workflow standards throughout the order lifecycle.
- Maintain clear communication channels to efficiently resolve internal and external customer inquiries.
- Operate within ERP systems to manage order processing, workflow execution, and stock visibility.
- Support the Order to Cash (O2C) and AS400 process, with focus on:
- Accurate order entry and order confirmation
- Workflow execution
- Inventory validation and movement tracking
- Coordination of dispatch readiness through system alignment
Minimum requirements
Qualifications:
- Grade 12/Matric required.
- A Certificate/Diploma in Logistics Management will be advantageous.
- Experience with ERP & WMS systems is preferred.
- Minimum of 2 years of experience in a warehouse environment.
- Excellent interpersonal and communication skills.
- Ability to excel in a fast-paced and demanding environment.
- Strong administrative and organizational skills with a proactive approach.
- Strong technical aptitude and computer literacy (MS Office Suite: Outlook, Word, Excel mandatory).
- Customer-centric with the ability to perform effectively under pressure.
- Demonstrated leadership and people management skills.
- Excellent planning and problem-solving skills.
- Flexibility to work shifts and overtime as required.
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